Practice Partners Podcast
Welcome to Practice Partners Podcast, where Ami, a seasoned practice owner, and Zac, a dynamic practice manager, team up to explore the ins and outs of healthcare business management. Together, they share their expertise as consultants for practice owners and managers through their work with Practice Partners, while also operating Ami's own successful medical centre group, Innovate Health.
From funny behind-the-scenes stories to real-world challenges and valuable insights, Practice Partners Podcast is your go-to podcast for everything practice management and operations. Whether you’re a seasoned practice owner, a budding manager, or just curious about what goes on behind the reception desk, join Ami and Zac for an engaging and informative journey into the heart of healthcare business.
Tune in for laughs, lessons, and a little chaos—because running a medical practice is anything but boring!
'We partner you in your Healthcare Business'
Episodes
28 episodes
#27 - Minisode: HR Wouldnt Approve - But We're Asking Anyway
Let’s be honest — there are questions we all wish we could ask in interviews to avoid hiring drama, gossip, or a walking HR case. In this episode of the Practice Partners Podcast, we’re saying what everyone’s thinking.We cover:<...
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Season 1
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Episode 27
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9:58
#26 - Updates to Bulk Billing Changes
In this episode of the Practice Partners Podcast, we break down the latest updates to Medicare’s bulk billing incentives and explore how these changes could impact your clinic’s operations, finances, and patient care.We cover...
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Season 1
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Episode 26
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24:40
#25 - All Things Promotions... What does it take?
Everyone wants to move up — but how do you actually earn a promotion? Hint: It’s not just about chasing dollars... 💡📈In this episode of the Practice Partners Podcast, we break down: ✅ The sponge mentality — why absorbin...
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Season 1
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Episode 25
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25:28
#24 - Cracking the Code on GP Recruitment
Struggling to recruit and retain GPs? You’re not alone. With increasing demand and a somewhat shrinking workforce, finding the right doctor for your practice is so important - do they align to your business's values.In this e...
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Season 1
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Episode 24
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30:51
#23 - Back to Basics - Cutting Through the Chaos
Feeling overwhelmed in the fast-paced world of healthcare? Sometimes, the best way forward is to go back to basics.In this episode of the Practice Partners Podcast, we share our simple but powerful approach to: ✅ Calming the cha...
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Season 1
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Episode 23
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23:38
#22 - Lofty Ideas into Action and Implementation
We’ve all seen it — owners return from a conference (or holidays..) buzzing with ideas, but when it’s time to implement? Crickets. 🤷♂️In this episode of the Practice Partners Podcast, we tackle: ✅ Turning big ideas into clear, ...
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Season 1
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Episode 22
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30:17
#21 - Proposed Medicare Changes Discussion
Medicare is proposing changes changing — so what does that mean for patient consultations and billing, GP retention, and the rising costs of running a practice?In this episode of the Practice Partners Podcast, we break down: ✅ T...
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Season 1
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Episode 21
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36:30
#20 - Celebrating 1000 Downloads
🚀 We Hit 1000 Downloads! Our podcast just hit 1,000 downloads, and we’re celebrating in a big way! To say thank you, we’re giving away 2 hours of complimentary consulting to one lucky practice. Want to win? Head to our Resources pag...
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Season 1
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Episode 20
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10:07
#19 - Bulk Billing to Mixed Billing - Implementation Phase
Thinking about transitioning your practice from bulk billing to mixed billing? You're not alone—many clinics are making the change, but how do you do it effectively? 💰🏥In this episode of the Practice Partners Podcast, we cover: ...
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Season 1
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Episode 19
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35:17
#18 - Doctors Orientation Done Right
Bringing a new doctor into your practice is more than just handing them a contract and showing them their room — it’s about setting them up for success from day one. ✨In this episode of the Practice Partners Podcast, we break down:&n...
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Season 1
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Episode 18
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21:09
#17 - Maximising Outcomes: Practice Nurses
Nurses are the backbone of any clinic, but are they being utilised to their full potential? 🏥💉In this episode of the Practice Partners Podcast, we dive into how to structure the role of practice nurses to ensure optimum efficiency and be...
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Season 1
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Episode 17
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35:50
#16 - Results and Recalls
Test results – they’re a core part of healthcare, but how should they be managed? 📊In this episode of the Practice Partners Podcast, we dive into the results process from all angles, ensuring efficient and effective action for all result...
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Season 1
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Episode 16
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29:48
#15 - Mastering Third Party Accounts
Managing third-party accounts, insurance consults, report requests, and outgoing invoices can feel like a never-ending admin headache. But what if you could streamline the process and get paid more efficiently? 💰In this episode of the Pr...
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31:26
#14 - Breaking The 'Busy' Mindset
We’ve all heard it before — “Receptionists are the busiest people in the clinic!”But is that really true? (Spoiler: Maybe not. 😉)In this episode of the Practice Partners Podcast, we break down the psychological impact of the word ...
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30:30
#13 - Point Of Difference: “The why choose us factor”
Welcome to episode 13!In a crowded healthcare industry, why should patients choose your practice? 🤔In this episode, we break down the "Point of Difference" — what makes your business unique and how to effectively communicate your ...
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Season 1
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Episode 13
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28:38
#12 - Know Your Business: Why Owners Need to Understand It All
❓ “Do I really need to know everything about my practice if I have a manager?”We get asked this all the time at Practice Partners, and the answer is YES! 🚀In Episode 12, we dive into why owners must have a deep understanding of th...
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Season 1
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Episode 12
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27:31
#11 - The Grant Game: Maximising Funding Opportunities
On this episode of the Practice Partners Podcast, we are discussing all things grants and funding! Running a general practice is more than just patient care — it’s a business, and securing the right funding can make all the differe...
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Season 1
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Episode 11
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22:12
#10 - Two Views, One Vision
In this milestone episode - out 10th episode of the Practice Partners Podcast, we tackle one of the most complex aspects of running a healthcare practice: the dynamic relationship between owners and managers. With their unique and differing per...
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Season 1
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Episode 10
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34:43
#9 - The Director's Chair: Insights and Learnings with Ami Assigal
In this lively episode of the Practice Partners Podcast, Zac flips the script and puts our Director, Ami Assigal, in the hot seat! 🔥Get ready for a fun and insightful conversation covering:✅ All things general practi...
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22:29
#8 - Promote Your Practice: Tips, Tricks, and Compliance
In this episode of the Practice Partners Podcast, we dive into the world of marketing and promotion for healthcare businesses.Discover how to:✅ Promote your practice while staying compliant with AHPRA and R...
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Season 1
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Episode 8
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34:22
#7 - Mastering PDSA: The Key to Quality Improvement
In this episode of the Practice Partners Podcast, we’re diving into the essentials of quality improvement and how to make it manageable for your practice.We cover:✅ The importance of PDSA documents and how to ...
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Season 1
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Episode 7
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12:30
#6 - Facility Fees Unpacked: Profits, Stock, and Efficiency
In this episode, we’re breaking down facility fees and how they can transform the management of stock and finances in your treatment room! From wound dressings to iron infusions, discover how to appropriately remunerate the...
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Season 1
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Episode 6
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31:41
#5 - Recruitment Unpacked - Finding the Right Fit
In this episode of the Practice Partners Podcast, Ami and Zac tackle the crucial process of recruitment and share their tried-and-true methods for finding the right team members. From exploring cost-effective advertising platforms to u...
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Season 1
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Episode 5
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31:28
#4 - Proactive Health in Action
In this episode of the Practice Partners Podcast, Ami and Zac dive into the transformative power of comprehensive care and its ability to deliver better health outcomes for patients. They explore KPIs, resources, and strategies to guid...
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Season 1
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Episode 4
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29:39