Practice Partners Podcast
Welcome to Practice Partners Podcast, where Ami, a seasoned practice owner, and Zac, a dynamic practice manager, team up to explore the ins and outs of healthcare business management. Together, they share their expertise as consultants for practice owners and managers through their work with Practice Partners, while also operating Ami's own successful medical centre group, Innovate Health.
From funny behind-the-scenes stories to real-world challenges and valuable insights, Practice Partners Podcast is your go-to podcast for everything practice management and operations. Whether you’re a seasoned practice owner, a budding manager, or just curious about what goes on behind the reception desk, join Ami and Zac for an engaging and informative journey into the heart of healthcare business.
Tune in for laughs, lessons, and a little chaos—because running a medical practice is anything but boring!
'We partner you in your Healthcare Business'
Episodes
84 episodes
#82 - Why Positivity Matters in Healthcare
In Episode 82 of the Practice Partners Podcast, Zac Pandur takes on a solo discussion around one of the biggest challenges facing healthcare teams today: negativity in the industry and why positivity matters more than ever.With increasin...
#81 - GP Reference Checks.. Are they a thing?
In this episode, Zac Pandur and Ami Assigal break down the realities of GP recruitment and why most clinics get it wrong.From ineffective reference checks to poor alignment and cultural misfits, this conversation focuses on the practical...
#80 - RBA Surcharge Changes: What Your Practice Needs Know
In this episode, Zac Pandur and Ami Assigal break down the recent RBA surcharge changes announcement and what they actually mean for general practice.With shifts in payment processing rules and increasing cost pressures, practices need t...
#79 - You’re Carrying More Risk Than You Think
Risk in healthcare is not theoretical. It is operational, daily, and often hiding in plain sight.In Episode 79, Zac Pandur and Ami Assigal take a structured look at risk management in general practice, focusing on compliance, staff accou...
#78 – Spot Checks That Actually Protect Your Practice
Most practices do not fail from big, obvious issues. They drift through small, unnoticed problems that compound over time. Spot checks are the mechanism that stops that drift.In this episode, Zac and Ami break down how to implement struc...
#77 – True or False: What Actually Drives Practice Performance
This episode takes a different approach.Zac and Ami run through a rapid-fire round of true or false questions, unpacking some of the most common assumptions in general practice and challenging what actually holds up in the real world.
#76 – Hiring Friends & Family Without Breaking Your Business
Hiring friends or family sounds simple. In reality, it is one of the quickest ways to damage culture, create tension, and lose control of standards if handled poorly.In this episode, Ami and Zac break down how to approach these situatio...
#75 - Flu Clinics Done Properly: Setup, Systems and Execution That Actually Work
Flu season is one of the highest-volume, highest-demand periods in general practice. Most clinics underestimate the level of planning and structure required to run it properly.In this episode of the Practice Partners Podcast, Ami and Za...
#74 - Persistent Recurring Practice Problems and How to Fix Them
Recurring problems are one of the biggest frustrations in healthcare practices.In this episode of the Practice Partners Podcast, Ami and Zac unpack why the same operational issues keep resurfacing in clinics and what practice owne...
#73 - Nurse/Doctor Ratio's... Explained
Nurses are one of the most underleveraged assets in general practice.In this episode of the Practice Partners Podcast, Ami and Zac unpack what optimal nurse utilisation actually looks like in the real world and why it directly impacts pa...
#72 - Navigating Facility Fees in Healthcare Practices
Facility fees are one of the most misunderstood and debated topics in general practice. In this episode of the Practice Partners Podcast, Ami Assigal and Zac Pandur unpack the legal, operational, and psychological realities behind charging faci...
#71 - Industry Data Analytics with James Gillespie, CEO of Cleanbill
In this episode of the Practice Partners podcast, Zac and Ami are joined by James Gillespie, CEO & Founder of Cleanbill. We discuss the evolution of healthcare data tracking and the significance of transparency in the industry....
#70 - Leadership Avoidance - The Cost of Dodging Responsibility
Leadership avoidance is rarely loud.It is quiet. Subtle. And often disguised as being “too busy”, “too nice”, or “waiting for the right time”.In this episode of the Practice Partners Podcast, Ami and Zac unpack the uncomfortable but ...
#69 - Day In The Life of an Admin Leader
Leadership is not a title.It is what happens between the phone ringing, the appointment book filling, the team asking questions, and the quiet decisions no one sees.In this episode of the Practice Partners Podcast, Josie takes our li...
#68 - Part Two - IT Overhaul with Jeff Hawkes
Part 2 of our IT Overhaul series focuses on the future of the industry — not fear, not hype, just practical foresight.We unpack: • Where healthcare IT is heading • What practices need to future-proof now&nb...
#67 - Part One - IT Overhaul with Jeff Hawkes
IT in general practice isn’t just “having a server that works.” It’s compliance. It’s disaster recovery. It’s planning for the worst before the worst happens.In Part 1 of our IT Overhaul series, we unpack: • IT complian...
#66 - Happy New Year - Welcome to 2026
A new year does not mean a clean slate. It means another opportunity to lead better, plan smarter, and run stronger healthcare businesses.In this episode, we step into 2026 with intention (and with hype). Not with unrealistic resolutions...
#65 - Rejections, Rejections, Rejections (insert facepalm)
In this episode, we unpack one of the most frustrating parts of modern general practice: MBS rejections - especially the 965 and 967... oh GPCCMP.Clinics are delivering the service. Nurses are doing the work. The patients benefit.And...
#64 - Owners and Leaders... Without Ego
In this episode, we dive into one of the most common — and most destructive — challenges in business and healthcare leadership: ego.Whether you’re an owner, manager, team leader or emerging leader, ego can quietly creep into decisions, c...
#63 - Part Two - Essential Eight with Jeff Hawkes (Your IT Desk)
In this episode, Ami continues the conversation with Jeff Hawkes from Your IT Desk, diving deeper into the Australian Cyber Security Centre’s Essential Eight and what it means for general practice and healthcare businesses.In this follow...
#62 - Part One - Essential Eight with Jeff Hawkes (Your IT Desk)
In this episode, Ami Assigal is joined by Jeff Hawkes to unpack the realities of IT compliance and cyber risk in general practice.With technology playing a critical role in healthcare, this episode focuses on three components of the Aust...
#61 - Delegating or 'Dump Trucking'?
Delegation is supposed to create capacity… but sometimes it does the exact opposite.In this episode, Ami & Zac unpack the subtle (and not-so-subtle) ways leaders accidentally dump-truck tasks onto their team - overwhelming t...
#60 - Praise & Recognition In Your Practice
💬 A little recognition goes a long way! For Episode 60 of the Practice Partners Podcast, Ami & Zac dive into a close debate about the power of praise & recognition — how acknowledging & celebrating your team’s efforts ca...