#77 – True or False: What Actually Drives Practice Performance

This episode takes a different approach.

Zac and Ami run through a rapid-fire round of true or false questions, unpacking some of the most common assumptions in general practice and challenging what actually holds up in the real world.

Each question opens up a deeper conversation around performance, efficiency, and where practices are quietly losing money.

We cover:
• Whether busy clinics are actually profitable
• If more patients really equals better performance
• The role of nurses in driving revenue and efficiency
• How much impact systems and software really have on outcomes
• Why practice managers can make or break performance
• Where hidden opportunities sit within your current operations

We also speak honestly about:
• The gap between perception and reality in most practices
• Why activity often gets mistaken for productivity
• The operational inefficiencies that go unnoticed day-to-day
• How culture influences performance more than most realise
• The risks of running without clear structure and accountability

This format is fast, direct, and practical. No overcomplication, just clear insights tied to real operational challenges.

If you want a sharper lens on what is actually working in your practice, and what is not, this episode will give you exactly that.

Listen now and pressure test your own assumptions against what actually drives results.